The Office of Ombudsman

If you have complaints or concerns about IFFOR policies or our policy process, the Office of Ombudsman is an independent and objective party that will assist you directly.

Policies and complaints

The Office of Ombudsman receives and responds to complaints or concerns about IFFOR policies and the policy development process. IFFOR has adopted a number of "Baseline Policies". These policies are designed to combat child abuse images, facilitate user choice and parental control regarding access to online adult entertainment, and protect the privacy, security, and consumer rights of consenting adult consumers of online adult entertainment goods and services.

What the Office of Ombudsman Offers

The Office of Ombudsman’s main function is to deal with complaints or concerns over the creation of policy or the impact of an existing policy. There are some things that the IFFOR Office of Ombudsman is not chartered to handle, including: changing or setting aside existing policies or decisions; personnel issues, Board membership, or vendor or supplier relationships.

The Office of Ombudsman may decline to continue with a compliant if it is frivolous, abusive or out of its scope of authority. Please see the Ombudsman Charter for more information.

Making a compliant

If you wish to contact the Office of Ombudsman, please select “Ombudsman”  from our Contact page. All communication will go only to the Office of Ombudsman and will be treated confidentially.

Before you contact the Office of Ombudsman, please consider contacting IFFOR directly to resolve the issue. In the majority of cases, the Office of Ombudsman will ask what efforts you have made to resolve your issue with IFFOR.. Please also consider whether your issue is related to IFFOR, as the policy-making body for dot-xxx, or instead if it is related to ICM Registry, which is the company that runs the dot-xxx registry.

If you have problems with your dot-xxx domain, you should contact ICM Registry directly.  If you wish to report abuse on a dot-xxx domain, please use ICM Registry’s abuse reporting system. These types of issues and complaints are outside the scope of the Office of Ombudsman.

At all times, you can contact IFFOR through using one of the other options on the Contact page.

More information